› Ordering Questions
› Membership Questions
› Technical Questions
› Building Academic Vocabulary Questions
› PD Online Course Questions
› Product Download Questions

Ordering Questions

1. How can I search on the Online Store for specific items and general-topic items?


You can use the search field at the top of the screen to type in the title of a product, an author's name, or the first six digits of a stock number.

If you are not sure of the title, or just want to search by general topic, you can search by product type, keywords, or topics. Please click the "Advanced Search" and follow the instructions on that page.


2. How do I place an order online?


Browse the ASCD Online Store. When you find something you'd like to purchase, click on the "Add to Cart" button. When you are done, proceed to check out and follow the steps for your payment and shipping options.

The shopping carts are designed to help you keep track of what you'd like to purchase. You can view the products in your shopping cart, removing and adding items as you please. The carts are a service to help you organize your shopping and track the cost of your items.


3. Which payment methods work in the Online Store?


We accept credit cards from Visa, Mastercard, Discover, and American Express. We also accept purchase orders online, only if you are logged in and have previously used purchase orders when ordering from ASCD. If you have an item you would like to purchase via check, please download our PDF order form and mail it in with your check.

If you have any questions concerning payment methods or ordering, please call one of our customer service representatives at 800-933-ASCD (2723) or e-mail us at member@ascd.org.


4. I want to place an order in which some of the items are for me, and some I want sent elsewhere. Can I do this?


Currently we do not offer this feature. We are continually improving features and functions of our Online Store and hope to make features like this available to you in the near future. We appreciate your feedback and welcome suggestions for improving your online shopping experience with ASCD. Please send your comments to webhelp@ascd.org.


5. If I decide not to keep the item, what is your return policy?


If you are not satisfied with your purchase, simply return the item within 45 days for a full refund. See the back of the packing slip enclosed with the order for instructions on returning items. Read more about ASCD's Return Policy.


6. I've browsed the Online Store, but now I'd like to mail or fax my order to ASCD. What's the next step?


Please download, using Adobe Acrobat, our order form and mail or fax it in at your convenience.


7. Does the Online Store have a discount policy?


Yes.

For Books (For books only--no discounts on Building Academic Vocabulary student materials)
Buy 10 or more of the same title, save 10%
Buy 50 or more of the same title, save 15%

For Videos
Buy 2 or more of the same video title, save 40%



8. Does the Online Store process currencies from countries outside the United States?


Not at this time. All prices listed and all sales completed are in U.S. dollars.


9. For international shipping, how do I enter my shipping address?


For addresses outside the United States and Canada, please enter your shipping information, including your state, province, postal code, and country, only in the Address 1, Address 2, City, and Country fields. Leave the State/Province and Zip/Postal Code fields blank.


10. Will my purchase be subject to Goods and Service Tax (GST/VAT)?


ASCD assesses and remits a Goods and Services Tax (GST), at a rate of 5%, from Canadian members and customers. Canadian members and customers are responsible for any additional taxes, duties or fees. All members and customers outside the US and Canada may also be subject to GST/VAT, to be charged when the order is delivered. All International taxes, duties, and fees are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.

11. How do I become a member of ASCD?


You may join online at www.ascd.org/joinascd or call one of our customer service representatives at 800-933-ASCD (2723). Or using Adobe Acrobat, you may also download and mail in either the form for Basic, Comprehensive, or Premium Membership or the form for Institutional Membership.


12. If I am a member of ASCD, how do I get member pricing while shopping in the Online Store?


It's easy to ensure member pricing for your online orders. Just log in to the Online Store with your current membership number and password before placing your order.

If you don't have this information, use the link provided with the prompt, and we will e-mail you what you need. Once you have logged in, you should receive member pricing. At checkout, please verify all information in the checkout process. If you have any questions please call a customer service representative at 800-933-ASCD (2723).


13. I have lost my membership number and password. How can I find out what my number is so I can get the great prices and shop online at ASCD?


Please call an ASCD customer service representative at 800-933-ASCD (2723) and ask them to look up your member number. If you prefer to have it e-mailed to you, please e-mail us at member@ascd.org.

14. Why do I keep getting cookie warnings?


You may get multiple cookie warnings if you are using an older browser version and your browser preferences are set to "allow cookies with warning".

To purchase items in the ASCD store, you must allow cookies to be used.


15. What are the technical requirements for playing video and audio clips in the Online Store?


Users who wish to access the multimedia files will need to install the RealPlayer, a free plug-in that plays audio and video files.


16. Can I use "bookmarks" (or "favorites") to navigate the Online Store?


We recommend that you don't use "bookmarks" or "favorites" to navigate the Online Store.

Each time you shop, you're assigned an identifying number so the system knows what's in your cart. This number is only temporary, keeping track of the items in your cart until you check out, or until you leave the Online Store to browse a Web page or site not part of the Store. Then that identifier disappears. The next time you shop, the process starts over and you are assigned another random number for that cart and that visit.


17. I've put items in my cart, and shopped around. Now I go to check out, and it says my cart is empty! What happened?


Your shopping cart may have timed out. If your cart has been idle for 2 hours, you will be timed out and your cart will be emptied.

Using multiple browser windows to navigate the store, refreshing your screen, using bookmarks, and using the back button may also cause some unexpected shopping cart changes. We recommend that you use one browser window while shopping and use the tabs and search functions to navigate through the store.

18. How long does it take to receive access to the Building Academic Vocabulary website?


It will take up to 3 business days after purchase to receive login information for the Building Academic Vocabulary website.


19. What is the Building Academic Vocabulary website?


The Building Academic Vocabulary website contains vocabulary lists in all content areas and grade levels. This website provides a process for prioritizing words, as well as allowing you to download customized word lists.


20. How will I access the Building Academic Vocabulary website?


Access to the Building Academic Vocabulary website requires a basic account set-up, which will be processed using the information listed on your online order. Once your account has been set-up, we will send a confirmation e-mail to the address you provided with your purchase. This e-mail will include all the information you need to access your account and will be sent within 3 business days after ordering..


21. What is the website address for the Building Academic Vocabulary website?


http://bav.ascd.org/bav/.

22. How long does it take to receive access to the Professional Development Online Course?


You will receive an access key and key activation password immediately after purchasing. This information will be located on your online acknowledgement page.

A separate email confirmation will also be sent with this information.


23. How do I register using the access key and key activation password provided?


After purchasing, please go to https://pdonline.ascd.org/registration/usekey.cfm and follow the instructions listed on the registration page.


24. What is the website address for the Professional Development Online Courses?


The website address for Professional Development Online is https://pdonline.ascd.org.

25. After I've completed my purchase, how do I retrieve my downloaded product(s)?


Immediately after submitting your order you may download your purchased products via a link on the order confirmation page. Even if you don't get your downloads right away, you can access your download purchases at any time for 45 days, either by clicking on the "Purchased Downloads" link on the left-hand side of any page in the Online Store or by logging into MyASCD at my.ascd.org.


26. How long will my purchases be available for downloading?


Your download purchases will be archived and available to you for downloading (or re-downloading) for 45 days from the date of purchase.


27. What software do I need to use my purchased downloads?


The download process is handled directly through your browser and does not require the purchase of any additional, third-party software. See the sections below for specific download instructions for each media type.


28. ZIP file Download Instructions


Topic Packs and some of the other downloads are packaged as .zip files and will require an extraction program such as WinZip, WinRar, or the built-in functionality of Windows XP and Vista to access all the files. You may download shareware versions of these programs from CNET.com (http://www.download.com).

1. Click on the file you wish to download.

2. Save the file to your hard drive.


3. Once the download is complete, please select Open.

4. Do one of the following:

   1) To extract a single file or folder, double-click the compressed folder to open it. Then drag the file or folder from the compressed folder to a new location.

   2) To extract all files or folders, right-click the compressed folder and then click Extract All. In the Compressed (zipped) Folders Extraction Wizard, specify where you want to store the extracted files. If you choose the option to extract all files the Extraction Wizard will help you through this process.

   Please Note: For best results, we suggest extracting all files.



29. MP3 Download Instructions


For MP3s, download the file by right-clicking on the link and choosing "Save Target As" (Internet Explorer) or "Save Link As" (Firefox).


30. E-books or PDF Download Instructions


If the file is available in Adobe Acrobat's Portable Document Format (PDF), please use a PDF file viewer such as Adobe Acrobat Reader. For best results, use the latest version of Acrobat Reader available at no charge from Adobe Systems.


31. MP4 Download Instructions


For MP4 files click on the link and then select the SAVE option and save the video to your hard drive.


32. WMV Download Instructions


For WMV files click on the link and then select the SAVE option and save the video to your hard drive.